Frequently Asked
Questions

Yes, we have multiple Robert of Philadelphia locations. We have a Bayfront location and a Venetian Village location on Gulf Shore Boulevard, each with their own schedule. When you call or book, let us know which location works best for you and we'll get you set up there.

Our Monday hours vary by location: Village on Venetian Bay is open 9:00am–5:30pm on Mondays. Bayfront and Promenade at Bonita Bay are closed Mondays. If you can flex, Tuesday through Saturday you have your pick of all three salons.

We'd love to see you! We have three salons across Southwest Florida, so you can choose whichever feels like home: Bayfront (440 Bayfront Place, Naples, FL 34102), Village on Venetian Bay (4380 Gulf Shore Blvd N, Naples, FL 34103), and Promenade at Bonita Bay (26831 South Bay Drive, Bonita Springs, FL 34134). However you reach out — book online or give us a call — you'll always get our same friendly team, and we'll take wonderful care of you at whichever is most convenient.

Absolutely! Just let us know which location works best for you and we'll check availability there.

We're open until 6pm. The stylists are finishing up their day, but we're here to help if you need to call back or book for another time.

Some of our stylists do work at more than one location! If you're looking to reschedule, just let us know which location works best for you, and we can check your stylist's availability there.

Of course! We're happy to help you find us. Just let us know what landmarks or nearby businesses you know, and we'll walk you through exactly where we are. Don't worry—we'll get you there!

We're happy to give you directions! We have locations in Naples, and we can let you know exactly where we are—including landmarks nearby to help you find us easily. Just ask and we'll walk you through it.

Yes, we are closed on major holidays like Memorial Day. When you're looking to schedule, just let us know your preferred dates and we'll work around any closures.

We'd love to help! We have multiple locations and usually have availability for haircuts. Let us check what times work best for you, and we'll get you booked with one of our stylists.

We're open until at least 4:30 today. If you need to know our specific hours for other days, feel free to reach out—we'd love to help you plan your visit!

Some of our stylists work weekends! While not all team members are available on Saturdays and Sundays, we do have weekend availability. Just let us know what day works best for you and we'll find someone great.

We're here to help! Not all of our stylists work Saturdays, but let me check availability on other days of the week. What service are you looking for?

We'd love to get you scheduled! Just let us know which stylist you'd like to see and what services you're thinking—color, cut, or a combination—and we'll pull up their availability and find a time that works for you. You'll get a confirmation text shortly after.

Yes! You'll get a reminder text with the time, day, and address. If anything changes or we need to reach you, we can text or call the number you gave us.

We're happy to check! If your stylist isn't available, we have senior stylists who can take great care of you — and we keep your formulas on file, so the color will be consistent. We can also sometimes split your appointment between stylists if that works better for you, like having one person do your color and another handle your blow-dry.

We've got a few options for you! We can show you what times are open that day, or if the stylist works other days, we can check availability then too. We'll work with you to find something that fits your schedule.

We'd love to help! We'll check with your stylist and see what we can move around. If your regular stylist can't accommodate an earlier time, we have other talented stylists on the team who may be available to help you.

Let me pull up the schedule for you. We can show you morning, afternoon, or whatever works best — and if you let us know your preference, we'll find a time that fits perfectly.

We work with you to find the right time! Once we know when you'd like to come in and what service you need, we can check our stylists' availability and offer you several options to choose from.

We have flexible afternoon and morning availability. We'd love to work with your schedule — just let us know what works best for you and we'll find the perfect time.

That depends on the services you're getting. We can give you an estimate based on what's on your schedule — so you'll know when you should be wrapped up and ready to go.

We do have morning slots available! It really depends on the day and which stylist you'd like to see, but we'll work with you to find a time in the morning that fits your schedule.

We'd love to help! We check our schedule in real-time and let you know what we have open. Our stylists have availability throughout the day, and we can often get first-time guests in quickly. Just let us know which of our locations works best for you.

Yes, we do need a credit card to hold your appointment, but don't worry—it won't be charged unless you choose to use it as your payment method after your service. It's just to secure your spot.

Absolutely! Just let us know which stylist you'd like to see, and we'll find you their first available appointment. If you'd like to know a stylist's earliest opening, we're happy to share that right away.

Our pricing reflects each stylist's level — a blend of their experience, education, skill, and demand on their time. As stylists advance from Silver to Classic to Senior, Master, and Director, they've invested years of additional training and development, and their pricing reflects that investment. Every level delivers the full ROP experience — the consultation, our Signature head, neck and shoulder massage, and a hot-towel finish are part of every visit. You're welcome to choose whichever level fits your needs and budget, and our Guest Services team is happy to help you find your perfect fit!

Great question! Every head of hair is a little different, so your final price depends on your stylist's level, your hair's length, and any customization — and your stylist will always confirm it with you at your consultation, so there are never any surprises. To give you a starting point with one of our experienced stylists: a women's haircut & blowout begins at $98, a men's haircut at $90, and a blowout & style at $78. All-over color starts at $179, a root retouch at $128, and partial highlights at $200.

Absolutely! We'd love to get you in for a blow-dry. Just let us know your preferred date, time, and location, and we'll get you scheduled.

Absolutely! A wash and blow dry is a service we'd love to do for you. We can get you scheduled for that with your stylist of choice.

A blowout is pretty quick! The time really depends on your hair length, but we'll give you an accurate time window when you book based on your stylist's schedule.

Of course! A conditioning treatment is a wonderful add-on to your haircut and will leave your hair feeling amazing. Just let us know when you book, and we'll get you all set!

It depends on your hair length and texture. Longer hair typically needs about 45 minutes. We'll let you know what we'd recommend for your hair so we can give you the best results.

Most haircuts take about 45 minutes to an hour, depending on your hair length and the type of trim you need. When you book, we'll make sure your stylist has the right amount of time for your appointment.

A base color should typically be done in about an hour, so you'd have plenty of time before a 1 p.m. appointment. We'll make sure to set you up so you're all finished with time to spare.

Of course! We can absolutely add a blow-dry to your color service. Just let us know and we'll make sure it's included.

Absolutely! A blow-out is something we do beautifully. We'll get you in with one of our wonderful stylists—just let us know what day and time works best for you.

We'd be honored to be part of your big day. We create beautiful bridal and wedding-party hair, including updos, by consultation — and depending on the day, we can often come to you or have your party get glam with us in the salon. We don't have an in-house makeup artist, but we're glad to point you to talented artists we love working with.

Color is one of our great loves — and we trust it to the very best. We color exclusively with Wella Professionals, recognized as the world's No.1 salon color brand, crafted in Germany with more than a century of color science behind it (their legendary Koleston Perfect sells about 1.5 tubes every second around the globe). What that means for you: richer, truer, longer-lasting color with breathtaking shine, and formulas designed to be kind to your hair. From root touch-ups and all-over color to highlights, hand-painted balayage, glossy conditioning treatments, and keratin smoothing, your colorist will design the perfect Wella formula just for you at your consultation.

We totally get it — sometimes you need to tweak things after you've had time to live with your cut. We can absolutely work with you to get your bangs where you want them. Your stylist will chat with you about the best approach, and we'll make notes on your appointment so everyone's on the same page.

Absolutely! If you know your service will be quick, we can make that work. Let's get you booked at a time that fits.

Each of our stylists has their own schedule. Just let us know who you'd like to book with and we can tell you exactly which days they're in — that way you can find a time that works best for you.

Absolutely! We'd love to get you with the stylist you prefer. Let us know who you've worked with before, and we'll check their availability and book you in. If they're fully booked at the time you need, we can also put a note on their book so they know you're hoping for an earlier opening, and they can give you a call if something comes available.

We'd love to get you in with your preferred stylist! If they're fully booked or out of town, we often have other talented stylists with availability. We can also let you know if there's a cancellation with your stylist if you'd prefer to wait — just let us know what works for your schedule.

Our stylists work different schedules throughout the week. Just let us know who you like to see, and we'll tell you exactly when they're available so we can find a time that works for you.

We understand you may have a preferred stylist! If they're not available, we can check if another skilled team member can help you, but we respect that you might prefer to wait for your regular stylist. Let us know what matters most to you and we'll work with you.

Yes, she does! We'd be happy to book you with her. Just let us know what service you'd like, and we can check her availability and pricing for you.

We understand you want to see someone specific! Different stylists work different days at our locations. We're happy to explore other days with that stylist, or we can recommend someone else who does beautiful work and matches your style preferences.

Just let us know which stylist you'd like to see, and we'll tell you their regular schedule so we can find the perfect time for you.

Yes! We keep detailed notes on your color formula, so another stylist on our team can absolutely take great care of you and mix the right shade.

Each of our stylists works at their primary location. Let me confirm where your stylist is based so you know exactly where to find them.

Great question! Each of our stylists has their own schedule throughout the week. Let us know which stylist you'd like and what day you're thinking, and we'll find the perfect time for you at whichever location they work.

Absolutely! We have talented stylists who can help you. We'll find someone with a similar style and expertise to give you the same great result. Don't worry—we'll get you taken care of.

Of course! We have wonderful stylists who can give you a beautiful wash and blow-dry. If your regular stylist doesn't have availability, we'd love to introduce you to someone fantastic who'll take great care of you.

Yes! We'd love to have you. Just so you know, we're located in the back of the plaza. We're easy to find, and we look forward to seeing you soon.

We offer a complimentary luxury renew experience for our new clients as a thank-you for scheduling your next appointment! It includes a luxury conditioning treatment, eye patches, and paraffin hand gloves—all on us. We add it to your next visit.

We'd love to welcome you! If it's your first visit, just let us know when you call to book. We'll ask a few quick questions about what services you need so we can match you with the right stylist and make sure everything is perfect for you.

Yes, we'd love to help you get started! We'll walk you through everything, answer any questions you have about the service, and make sure you feel comfortable.

We love staying connected after your first visit! We offer special follow-up promotions like our luxury renewal service, which includes complimentary treatments on your second appointment. When you're ready to book your next visit, just let us know and we'll make sure you get all the perks.

Absolutely! We keep notes on your regular services, so your stylist can prep for the same thing you love. Just let us know if anything changes, and we're happy to adjust!

It helps us serve you better! We may ask if you've been to us before so we can have any relevant info on hand, but either way we're excited to welcome you.

Absolutely! We'd love to help you find the right stylist. We can book you for a free consultation before your appointment, or we can do the consultation and your color and cut appointment all together. We have senior stylists who specialize in dimensional color work and can guide you based on your hair type and what you're looking for.

We'd love to work with you on this. You can come in for a complimentary consultation first—just bring your color product so our specialist can take a look at it and we'll explain everything. Or we can schedule your appointment right away and we allocate extra time for first-visit consultations so we can give you the care you need.

We're so glad you loved your first visit! When you book your second appointment, we'd love to give you our ROP Luxe Renewal as a gift—that's a conditioning treatment, hand mask, and eye mask, completely complimentary. We look forward to seeing you soon.

We'd love to thank you for your first visit! When you book your second appointment with us, we gift a luxury hair renewal — that's a customized conditioning treatment paired with a relaxing head, neck, and shoulder massage, completely free. It's our way of welcoming you back.

We keep records of our guests, so we can look up whether you or your family have visited us before. Just let us know the name and we'll pull up the info!

We love to welcome our new clients! We've added on a complimentary luxury service for you, which includes an eye mask, hand mask, and an extra little massage—it's our way of showing appreciation for choosing Robert of Philadelphia.

We'd absolutely love to help you reschedule. We'll check with your stylist to see what works best. Even if the specific days you want look full, we take note of your request and if there's a cancellation, we make sure to reach out and get you moved to the time that's perfect for you.

We ask for 24 hours notice if you need to move or cancel your appointment—that way there's no charge at all. If you cancel or reschedule within 24 hours of your appointment time, there is a 50% cancellation fee. We keep a credit card on file to hold your appointment, but it won't be charged unless you need to cancel within that 24-hour window, or you can choose another payment method.

We'd love to help you reschedule! Let us check what's available with your stylist or other stylists at that time. If your preferred stylist doesn't have that slot open, we can often find you another great stylist who can fit you in, or we might have availability at one of our other locations.

No problem at all! We'd be happy to find you a new time. Let me check what days work for your stylist, and we'll get you booked at a time that fits your schedule.

Absolutely, we can help you reschedule. We'll find a time that works for you and make sure we have the right stylist available. If your usual stylist isn't in that day, we're happy to have one of our other talented stylists take care of you—they're all great with color and styling.

Of course! We'd be happy to work with you to find a time that fits your schedule. Just let us know what works best and we can get you rescheduled.

We're happy to help you reschedule! Just let us know what you'd like to move it to, and we'll check our schedule to find a time that works. It's easy and quick—we've got you covered.

Absolutely! We're happy to check availability and move your appointment if we can find a time that works better for you. Just let us know what day and time you'd prefer, and we'll see what we can do.

Of course! We can cancel that for you right away. If you have color or other services booked along with your cut, just let us know if you want to cancel all of it or just part of your appointment.

Absolutely! We can keep an eye on the schedule and let you know if something earlier becomes available in your preferred window. Just let us know the timeframe you're flexible with.

We'll let you know what times our stylist has open so you can pick what works best for your schedule.

Absolutely! We'd be happy to look at your stylist's availability and find you an earlier slot. Just let us know what day you originally booked and what dates would work best for you, and we'll check what we can move you to.

No problem—let me check the other days your stylist is in. We'll find you a slot that works!

We do not run ongoing discounts, but we have a few ways to enjoy real value with us. Our Blowout Membership is popular for regulars: four blowouts a month at a single monthly rate with a stylist you get to know. Month-to-month, no long-term contract. Details at https://ropsalons.com/membership. Gift cards in any amount are always welcome and never expire. And every service is backed by our promise: if you are not happy, we make it right at no charge. That guarantee matters more than a discount, because you never pay for something that did not land.

We keep it simple: honest pricing plus a rock-solid service guarantee. If you are not thrilled with any service, we make it right at no charge, no time limit. For regulars, our Blowout Membership gives you four blowouts a month at a set monthly rate with a stylist you know: https://ropsalons.com/membership. And if you are looking for a gift, our gift cards never expire.

Yes — for your convenience, each of our salons has an ATM (cash machine) right on site, so it's easy to grab cash if you'd like to tip your stylist. Just so you know, the ATMs are run by a separate company and we don't earn anything from them — they're simply there to make your visit a little easier.

A tip is never expected — truly, taking wonderful care of you is our joy. But if you'd like to show your stylist a little extra love, here's a friendly heads-up: we're not able to add gratuity to a credit card, so cash, Venmo, or Zelle are the easiest ways to pass it right along to them. (It's simply a tax quirk on our end, not a preference — we just want your whole thank-you to reach your stylist.) And please know your kind words and referrals mean the world to us, too.

We do — our Founders Membership is for guests who like to make their hair part of the routine. It comes with concierge booking, peak-season priority, and recurring signature services across all three salons. Ask our team or see the Membership page on ropsalons.com and we'll help you find the right fit.

Absolutely — a Robert of Philadelphia gift card is a lovely way to treat someone you love (or yourself!). We offer gift cards and experience gift certificates in any amount. Just ask our team or visit the Gift Cards page on ropsalons.com and we'll set it up.

We do! We offer a blow-dry membership with our Silver tier. You get four blow-dry services you can use within 30 days at a set price. You can book with any of our stylists listed in that tier and use your membership at any of our locations.

The membership comes with specific stylists in that tier, so you'd book with those stylists. But the good news is you can use it at any of our locations, so you have flexibility with where you go.

It's a wonderful program we offer! On model days — typically Mondays — our team either runs classes or uses models to help train and prepare our stylists. It's a great way to get salon services while helping us make sure our team stays sharp and ready. We're really proud of how it works for both our guests and our stylists.

We'd love to reward your loyalty! When you're ready to book your next visit, we offer special complimentary services like hair conditioning treatments and masks—it's our way of saying thank you for coming back.

Of course! We're happy to pause your subscription whenever you need. Just let us know, and we'll make sure it's suspended until you're ready to come back.

We love rewarding our returning guests! When you book your next appointment with us, we offer special perks — like a complimentary luxury hair renewal service. It's our way of saying thanks for coming back.

The membership does need to be used within the 30-day window, so unfortunately we can't extend it if you go out of town or run into scheduling conflicts. But we'd love to work with you to plan out your visits so you can make the most of it.

We're so glad to have you back! When you book your next appointment, we're currently offering a complimentary luxury hair renewal treatment — whether it's for a blow-dry, color, or anything else you'd like. Let us know what you're interested in and we'll make sure to apply that for you.

We love to reward our guests! When you book your next appointment with us, we'd like to offer you a complimentary Luxury Renewal service—that's a conditioning treatment, an eye mask, and a hand mask, our gift to you. It's our way of saying thank you for being part of the Robert of Philadelphia family.

I'm so sorry for the confusion on that! Let me get this sorted for you right away. We'll cancel the membership effective immediately, and I'm going to connect you with our team lead to review the charges and see what we can do about crediting back those months. We really appreciate you bringing this to our attention, and we'll make it right.

Yes! We track your VIP balance for you. Just let us know when you're booking and we can apply it to your services. We'll make sure you've got credit available and ready to go.

We love celebrating our guests' birthdays! Our birthday program includes wonderful perks like complimentary services — think luxe treatments like eye regenerators, hand therapy, conditioning, and steam rituals. Check your email or ask us what's available for your special day.

Of course! We can mail a gift card to anyone you'd like, and we'll include a personalized message on it—whether that's a greeting, a special note, or anything else you'd like us to write. Just let us know what you'd like to say!

You can absolutely do it either way—purchase through us directly at the salon or online, whatever works best for you. We're happy to help!

We'd love to help you give the gift of a Mother's Day indulgence package! We can add it directly to her account so she has the credit ready to use whenever she's ready to schedule. We also have a nice card and envelope if you'd like to pick it up and present it to her in person. We're happy to keep it a surprise by holding off on sending her a notification—just let us know your preference.

Absolutely. We can add the package to her account and skip the notification so it stays a surprise. She'll have everything ready to use whenever she's ready to come in and schedule her appointment.

That's wonderful! We'd love to get you in. Your card includes a signature haircut and blowout style, plus a luxury upgrade of your choice — we offer options like deep conditioning treatments, paraffin hand masks, or a frizz-free treatment. You can decide which upgrade sounds best when you arrive, no pressure.

Yes — and it's one of our favorite things! Our Princess & Pirate Pamper Day is a summer mini-makeover for kids ages 4–15: a wash, blow-dry, and fun little touches like tinsel. Spots fill up fast, so give us a call to grab one.

Teachers, we appreciate you — your summer visit is on us, with a complimentary haircut & blowout. Call any location to claim yours while the summer offer runs. It's our small way of saying thank you for all you do.

No worries at all! If there's an issue with a product you've purchased—like a broken top or packaging problem—just bring it in and we'll replace it for you. We want to make sure you leave with something that works perfectly, especially if you're traveling.

Of course! We're happy to text you your hair color formula. Just let us know your phone number and we'll get that sent right over to you.

Absolutely! We can email your color formula to you—just give us your email address and we'll make sure to send it along with confirmation of the correct formula.

Absolutely! If you have specific products you love — like oils, creams, or anything else — feel free to bring them. Just let your stylist know when you arrive, and we'll make sure to use exactly what you want.

We totally understand—Florida sun does a number on blonde hair! Toner is a great way to tie you over between foil appointments and keep those brassy tones at bay. We'd love to help you with that.

Our buy two, get one product free promotion usually runs until the end of the month. If you're coming in during that time, we'll make sure to honor it for you. Just let us know when you're coming in and we'll add a note to your profile.

We'd love to help you track that down! Go ahead and let us know which stylist used it, and we'll ask them directly what product it was and whether we have it available. We can text you the details once we confirm.

Absolutely — we'll make a note and take care of it when you come in. Just let us know which product you'd like, and we'll get it sorted for you. We really appreciate your loyalty!

Yes! We've worked with guests who have allergies to traditional hair dye, and we have professional-grade color products available that may be a safe alternative. When you visit, our team will make sure to note your allergy and find the right formula for you — and we'll write it down so you have it for future reference.

We love running promotions on our products! This month we have a buy two, get one free deal — it's a great time to stock up on your favorites, especially before the season changes.

Absolutely! We'd be happy to send you our shampoo and conditioner. We can ship it out for you—just let us know how many of each you'd like. We'll charge your card on file and text you to confirm everything went through. Easy as that.

We use Wella for coloring and we make our own styling products under the Roberto Philadelphia brand. If you bring in a formula or color you love, our stylists are able to match the color or translate the formula for you.

We're always testing new products to find the best fit for our guests. If we don't currently have exactly what you're looking for, we're happy to research comparable brands and get back to you with recommendations — whether that's through text or phone, whatever works best for you. We love when a guest finds something they really love, and we'll do our best to help you find something similar.

Cosmetology school is just the beginning here — think of our program like a residency in medicine. Every stylist who joins us goes through our Associate program: typically up to two years and somewhere between 2,000 and 4,000 hours of training. A rare few complete it in 9–12 months, but most take longer, because it's built like residency rotations — Associates rotate under different Senior and Master stylists, each with their own specialty, absorbing different approaches to cutting, color, and guest care. The curriculum is rigorous: a full haircutting program (classic and one-length through layers, bobs, pixies, and men's work), advanced color education — formulation, foiling, dimensional color, color melting — supervised blowouts, timed foil certifications, and live-model certification in every discipline, with far more repetitions than the minimums before anyone earns their own chair. And the education never stops at any level — weekly classes, a year-round education calendar, and a library of training videos keep every stylist growing. It's a big part of why we've been Southwest Florida's salon of choice since 1980!

Great question — our levels reflect each stylist's experience, education, and demand. **Silver** stylists have graduated cosmetology school, completed our full Robert of Philadelphia advanced training program, and have 2+ years with us — wonderful artistry while staying friendly to your beauty budget. **Classic** stylists typically bring 5–10 years behind the chair with advanced color and cutting expertise. **Senior and Master** stylists are seasoned masters of their craft — often booked well in advance, and they're the ones who train and mentor everyone else. Prices rise with level, reflecting the investment each stylist has made in their professional development. And here's the best part: we work as a team, so you're welcome to see any level — or several different stylists — whatever fits your needs!

Constantly — ongoing education is woven into who we are. Our salons run a year-round, week-by-week education calendar: a full haircutting series (one-length, long layers, A-line and graduated bobs, pixie, and men's scissor and clipper cutting) and an advanced color series covering consultation, formulation, foil work, dimensional color, and color melting with shadow roots — plus business-building, consultation skills, and product knowledge classes. And stylists keep certifying as they grow, from Color Theory 1 and 2 all the way through Advanced Color Theory. Our Senior and Master stylists lead the teaching, and our team also trains with a full library of in-house training videos and classes. A promotion to each level reflects that continued investment in education — so whichever stylist you choose, you're in hands that never stop learning!

There's no wrong answer — every stylist here has completed our advanced training, so it comes down to your needs and budget. Silver stylists are a beautiful choice for excellent service at a friendlier price point; Classic stylists bring deeper experience for more advanced color and cutting; Senior and Master stylists are our most seasoned artists (and often book well in advance!). We genuinely work as a team, so you can visit different stylists for different services anytime. Not sure where to start? Tell me what you're looking for and I'll help you find your fit — or our Guest Services team would love to match you.

Never — and we're proud of that. It works a lot like a medical residency: new team members join as Associates and spend typically up to two years — between 2,000 and 4,000 hours — training in rotations under our different Senior and Master stylists, assisting through hundreds and hundreds of real guest services, certifying discipline by discipline — every haircut style, color formulation and retouch, foiling, styling — before they're promoted to Silver level and welcome their own guests. When you sit in any chair at Robert of Philadelphia, you're with someone who has truly earned it.

Color is a true specialty here, and the training shows it! Our color curriculum moves through Color Theory 1 and 2 and on to Advanced Color Theory, with dedicated classes in consultation, formulation, color retouch, foil work (face-frame, half head, dimensional placement), dimensional color, and color melting with shadow roots. And certification is completely hands-on: a colorist completes a minimum of ten supervised retouches before certifying on a live model — judged on neatness, timing, and saturation — and foil certifications are literally timed, with a half head finished in an hour and a full head in an hour and fifteen minutes. When you book color with us, you're in expertly trained hands!

Our own Senior and Master stylists — the most seasoned artists in the company — are responsible for most of the training in our salons, and they personally mentor every Associate. Each salon also has dedicated training and development leaders, and our education team runs weekly classes and hands-on experience days where Associates certify on live models with an educator, discipline by discipline. It's teaching from the chair, not just the classroom: Associates work beside their mentors through hundreds of real guest services before earning their own. That mentorship culture is one of the things we're most proud of.

With the same seriousness we bring to hair! Every team member trains and certifies on our 6 Steps of Service: a warm greeting, a thorough consultation, the service itself, home maintenance education, personalized product recommendations, and follow-up with your next reservation. Our front desk and concierge teams have their own ongoing training too — from welcoming new guests with a personal tour of the salon to the little touches, like offering you a cappuccino or a glass of prosecco when you arrive. Making you feel cared for is a skill we practice every single week!

Experience days are one of our favorite traditions! They're dedicated hands-on education days where our Associates work on live models under the direct guidance of a Robert of Philadelphia educator to earn certification in each service — styling, every haircut shape, color retouch, and foiling. Nothing is 'close enough' here: certifications are judged on real standards like neatness, timing, and color saturation, and a stylist keeps practicing until it's beautiful. If you'd ever like to take part as a model, our Guest Services team would love to tell you more!

The same way a doctor becomes an attending — years of dedication! Our Associate training program is designed, in its own words, to grow aspiring stylists into master stylists. After completing that residency year and earning every certification, a stylist advances level by level — Silver, Classic, Senior, and finally Master — as their experience, education, and demand from guests grow. The learning never stops along the way: advanced color theory, advanced cutting classes, and continued certifications at every stage. And when they arrive, Master stylists give back — they're the educators who train and mentor the next generation. It's a title that's truly earned!

They are! Brazilian Blowout has its own certification path at Robert of Philadelphia: our stylists complete the official online Brazilian Blowout certification, observe an experienced ROP stylist performing the full service, and then certify hands-on with an educator on two models with different hair types. It's one more example of how we never offer a service until we've truly mastered it!

We really do. Years ago, a woman bought a finishing hairspray we used to carry — a black bottle we don't even make anymore, from back when we still put the price on the bottom with a sticker gun. Hers read $7.35. She brought it back 10 or 12 years later. By then that product had gone up to $13.95, and since the old price wasn't in our system, that's what she got back — she actually made a few dollars returning an empty bottle. We didn't blink. That's the policy, and we'd rather honor it every single time than make anyone feel they have to explain themselves.