Robert DiLella III
Concierge
While I may not be behind the chair, I’m passionate about creating an exceptional experience for every guest who walks through our doors. As part of our family-owned salon, I work behind the scenes to ensure our team has the support, systems, and environment needed to deliver outstanding service. I believe great hospitality is about making people feel welcome, valued, and cared for from the moment they arrive. My goal is to help create a salon experience where guests can relax, feel confident, and leave looking and feeling their best.
HospitalityHow they care for you
Hospitality means making every guest feel genuinely welcomed, valued, and cared for from the moment they walk through our doors. I want every person who visits us to feel comfortable, respected, and confident that they’re in good hands.
When something matters to a guest, it matters to us. I believe great guest care starts with listening, understanding concerns, and doing everything we can to make things right. My goal is for every guest to feel valued, appreciated, and confident that we truly care about their experience.
Why ROPRobert's favorite part of ROP
My favorite part of ROP is the sense of connection. Seeing relationships built between our team and our guests, and watching people look forward to their visits.
AboutMore about Robert
Over the years, I’ve become passionate about creating an environment where guests feel welcomed, valued, and comfortable. I enjoy supporting our team, improving the guest experience, and helping ensure that every visit feels personal rather than transactional.
Off the clockOutside the salon
When I’m not at the salon, you’ll usually find me on the golf course, staying active outdoors, or spending time with family and friends. I enjoy great food, good conversation, and am always looking for ways to grow personally and professionally.
Fun factA little something extra
I know alot more about hair than the average guy